rustic modern kitchen design with dark grey cupboards and wooden worktops

Find out more about our kitchens & customer service with some of our most frequently asked questions

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How much does it cost to deliver a kitchen?

We deliver all over the UK, our standard delivery charge which covers the majority of the UK is £450, for Scotland, Cornwall or further afield please contact us.

How do we package your kitchen?

Please note that all our handmade cabinets are wrapped on all the visible sides for delivery.

In the event of kitchens being scuffed or bumped during transit, we provide a touch-up paint kit for such circumstances. If the scratches or bumps are bigger and need specialist attention we will, of course, sort this for you in our factory.

Do you have a showroom?

Yes, and we have a few options for you to visit us. Our main showroom and head office is in Christchurch, Dorset and a satellite display at a neighbouring business in Christchurch, Portman Stone, and another satellite display at Cookes Furniture also in Christchurch. We also now have a showroom in the Northfields district of London.

By visiting our kitchen showrooms, you will be able to check out the quality of our craftsmanship, the breadth of our product ranges and the various finishes, colours and accessories you can order for your handmade bespoke kitchen.

Please see our showrooms page or give us a call for addresses and accurate opening times.

What are the cabinets made of?

Each of our products is made from natural materials, and, where possible, locally-sourced materials.

There is a full range of base materials for each of our cabinets as well as the elements contained within.

With the basic cabinet in our Premium Range: 

  • Carcass: Typically this is made from oak veneered plywood, giving excellent rigidity and strength, as well as looking stunning when finished. For panelling, we use ply or MDF as required. Our carcases are completely solid, with solid backs, tops, sides and bottoms, and come to you fully assembled. They all arrive with a 50mm void as standard on the back.
  • Shelves: Ply oak veneered and edged on the visible side with solid oak.
  • Front Frames: These are made with either beech or birch
  • Doors and Drawer Fronts: Beech or birch – if you require slab doors or drawers we will use Water-resistant MDF for this
  • Drawer Boxes: Our drawer boxes are made from solid, dovetailed oak and come with soft close runners as standard where possible

For more details about the materials we offer for cabinets and hinges, or the wider kitchen in general, please discuss this with our team

What are your painting options?

  • Primed and Lacquered – we lacquer the insides ready for you to start using immediately, and prime the outsides ready for you to paint
  • Painted – we use a colour-matching paint service by a professional paint mixing company. Please provide us with a current colour code from a manufacturer. We introduce a light brush mark into the paint to make any repairs or touching up on-site easier.  We do however recommend hand-painting on-site for various reasons – please talk to us and we will speak to you about what would best suit you.

How are the cabinets made?

All of our handmade cabinets are created using traditional woodworking techniques including mortise and tenon, and dovetail joints. They are handcrafted in our workshops and finished on-site to your bespoke specifications. 

Despite being married to the best of traditional British woodcraft, we use the most up-to-date and modern technology, styles and options. We guarantee to buy the best quality woods while keeping the price down, along with the highest quality fixtures and fittings and paint for colouring. When crafting our pieces, we take great care to ensure that everything is hand-finished to our exacting standards while providing the best value for money.

Can we install your kitchen?

As our cabinets are delivered to you fully made (unless they are very large, and for transport purposes need to be flat packed) a professional fitter should find them easy to fit. The majority of the kitchens we supply are either fitted by the individual themselves or a professional kitchen fitter.

Fitting an in-frame kitchen is not like fitting an off-the-shelf kitchen. Every cabinet has to be fitted perfectly level and square for the frame to work well with the doors and the gap to be even around.

We do however also work with approved fitters who know our product inside out.

Here’s a run-down on what installation involves:

  • We are not plumbers or electricians, so any kitchen installation we take part in will be a dry fit. You will need to have all the electrics and plumbing ready for our installation team.
  • Installation costs approx. £2000 – £3000 depending on the size of your kitchen and your location.
  • Installation could affect delivery time, so you may wish to make an alternative arrangement for installation if you need your kitchen sooner 
  • Once you have finalised your design and are at the bespoke quote stage, include the dry fit in your requirements. We can then arrange a quotation for you based on the plan and your location.

​Can we recommend someone to fit the kitchen?

We do have some fitters that we regularly use. We can arrange for a skilled kitchen fitter to install your beautiful handmade bespoke kitchen for you. But please note that they are independent and as such do not work for us – we will merely arrange a fitting quote for you.  You will need to liaise with the fitters to organise dates and times.

Alternatively, you can use a local tradesman or use a service such as check-a-trade. 

How do you calculate a quote?

  • Each order factors in the products you wish to buy, their base materials, finishes, stylings, accessories and colours. Of course, it also depends on how many you want and whether you’re ordering part of a kitchen or an entirely new one. On top of this, you need to factor in delivery and installation costs.
  • We also offer a full range of cabinets, sink tops and other products, many of which are customisable and come in a range of materials and sizes.
  • Once we have a layout we will list all the cabinets, sizes, options, etc. and ask you to check they are correct.
  • You really then need to check out every product you have chosen on our website and check the details to make sure you are aware of the options/sizes/etc before we build it
  • Classic Kitchens Direct can factor in a dry installation, that is one without electrics or plumbing, but this will add to the total cost of the kitchen. 

For more information on what you need to get a quote, simply get in touch. To get a good idea of what our products look and feel like, arrange a visit to one of our showrooms where we’d be only too happy to show you around and help you build your order.

What are your payment terms?

The payment terms at Classic Kitchens Direct are quite simple:

  • You can book a delivery slot for £500. We request in normal circumstances that we have the final details no later than 8 weeks before delivery.  This gives us 8  clear weeks to build your kitchen.
  • If you can give us 8 weeks notice for any cancellations, we will refund your £500 delivery slot payment. The deposit is set at this price and timescale due to the bespoke nature of the kitchen – if you were to cancel your hand-crafted kitchen, it would be very difficult for us to resell the product to another customer. 
  • At the 8 week stage, we then need your final order along with the remainder of a 50% deposit. We will then begin work on producing your bespoke kitchen furniture to the timescale agreed previously. If there are any setbacks or delays, we will let you know as soon as possible so we can amend the times. For deposits, we accept cheques, bank transfers and cards. Any charges for paying using a card will result in them being added to the final tally.
  • The other 50% is payable before delivery.

How do I plan my kitchen?

Planning your own stunning handmade bespoke kitchen can be a daunting task. However, it can be an exciting way to express your style, refresh an outdated room, and make it much easier and more practical to use. 

We have several options:-

  • Send us plans or sketches and we will do the hard work for you free of charge
  • Use our online planner to make a start – Planner (
  • Use an independent designer (they will charge you for their services)

One thing to be aware of is to give yourself plenty of time as planning can take a while – it also takes a minimum of  8 weeks to build your kitchen, so we request that you give us a completed order at least  8 weeks in advance of needing it.

What about integrated appliances?

We offer integrated appliance cabinets to help you conceal various electrical appliances such as your dishwasher or fridge or freezer. This has the added benefit of hiding unsightly equipment and machines behind beautiful wooden furniture.

If you would like more information about integrating your appliances into our bespoke kitchen designs, feel free to give us a call or pop into one of our showrooms and talk to our staff. We are always happy to discuss your unique requirements and ideas.

Tell me about your ‘refer a friend’ scheme

We always appreciate when our customers refer a friend, and we want to say thank you. 

If a friend or relative you recommend buys a full kitchen set from us, with a minimum spend of £5000, we will send you an extravagant Dorset Hamper, stuffed full of amazing local treats and goodies!

How do I care for my new kitchen?

Your new kitchen has been handmade using traditional cabinet making methods and using the highest-grade materials available. Whilst your new kitchen is very robust and durable we would like to take this opportunity to highlight some basic guidelines for the care of your beautiful new kitchen.

  • Fitting: We strongly recommend that you do not store or fit your kitchen in an unfinished, unheated room, or a room that isn’t fully dry from plastering or painting. These are wooden cabinets and ideally need to acclimatise to the space before they are fitted. 
  • Temperature and humidity: It is important that the room temperature should never be allowed to wildly fluctuate between hot and cold. We advise the ambient temperature of the room be maintained between 18 and 20ºc if possible. This ensures the furniture will not be subject to any extreme levels of moisture. This is of particular importance in new-build houses and where under-floor heating is in use. Under-floor heating should not be turned on and off suddenly, nor should the temperatures be raised or lowered quickly or to a very high temperature as this can result in dimensional changes to the timber. Underfloor heating should never be installed underneath any wooden cabinet as it will dry out the wood and cause ongoing problems.
  • Paint: If we painted the kitchen for you then we have used a special paint designed for use in a kitchen with current guidelines we are ONLY allowed to use water based products.  As such they will not be as tough as some older style oil based paints and will require more regular touching up from knocks and scrapes.  For the best results we recommend hand painting on site, this means you can use any paint you wish. 
  • Cleaning: For cleaning, we recommend a non-abrasive damp cloth. Do not let water sit on the tops of doors or rails as this will soak into the paintwork and cause damage.
  • Dishwashers: With any kitchen you buy, the manufacturer will always recommend that you do not open the dishwasher door as soon as the cycle has finished. You should let the dishwasher cool beforehand, otherwise steam will pour out and penetrate your kitchen material – this is especially important with a hand-painted kitchen 
  • Soft Close Hinges: The nature of soft close hinges enables them to be adjusted so the door sits squarely in the frame. Because of this capacity for adjustment, it’s inevitable that, over time, doors will slowly drop. They can be easily adjusted back with a slight turn of the adjustment screw.
  • Soft Close Drawer Runners: As with soft close hinges, drawer runners have capacity for adjustment. But again, as you open and close the drawers they can slowly drop. Underneath the drawers you will find rollers to adjust the drawer front back up – see the instruction pack you received when the kitchen was delivered on how to do this.

What to expect from your new kitchen

All of our kitchens are lovingly handmade in our workshop uniquely, and this is what gives our kitchens the charm and appeal. Please see our customer gallery for examples of our stunning kitchens. You can also stop by our showroom to interact with our products, ask questions and see what we do up-close.

What are my options for finishes?

  • Raw/unfinished: Unlike some of our competitors we do NOT recommend getting a kitchen raw. It may save you some money on the purchase of the cabinets but the amount of work involved in getting it to an acceptable finished standard is huge and costly. You will need to rub down every inch of your unfinished kitchen, wax or oil all surfaces inside, rub down once dry and repeat, rub down again and repeat. Then rub down the exterior, prime, rub down again, re-prime, and then rub down again. A great many of our customers are people that have bought this type of kitchen in the past and regretted it.
  • Primed and lacquered: We will lacquer all the interiors of the cabinets and drawer boxes, but not the backs, sides or tops as these will not be visible. We will also apply two layers of primer to the kitchen in readiness for installation and final filling, sanding and painting. After installation, you will need to fill any dents or dings or hairline cracks that have appeared during installation – let this dry and sand them before applying the final top coats.
  • Spray-painted: We colour-match your chosen colour and then spray paint your kitchen in our spray booths. This gives a smooth finish without brush marks. As before, we have to use a water-based paint as a manufacturer, and this is not as strong and robust as older type oil-based paints, so will need more regular touching up. For the best finish we recommend hand painting on site. 

Take a look at some of the work completed for our happy customers

View More Work
Bespoke, handmade kitchens that you can afford Need more information? Call your local showroom today:
Dorset: 01202 091 174
London: 020 4524 5661

Kitchen designs from our workshop have been featured in:

The Guardian Logo The Art Of Design Logo Homes Garden Logo Livingetc Logo Houzz Logo Essential Kitchen Bathroom Bedroom Logo

Our Awards

Homebuilder 2021 Awards Bespoke Handmade Kitchen Specialists of the Year - South West England
2021 Design & Build Awards Most Outstanding for Bespoke Kitchens
Architectural Awards Best Bespoke Handmade Kitchens – Dorset
Home Builder Magazines 2020 Best Bespoke Handmade Kitchens
BUILD 2020's Leaders in Bespoke Handmade Kitchens
CorporateLiveWire Awards Bespoke Handmade Kitchen Specialists of the year
Bathroom and Kitchen Update Awards Corporate Responsibility Award

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